Service & support options: 3 years 24 x 7 Hardware Support: Guards against downtime, which reduces productivity and profitability, Eases budget planning with fixed-cost support that includes parts and labor, Direct access to proven technical and problem-solving expertise; 3 years 24 x 7 Software Support: Improve the productivity of system managers and operators, Improve system performance and reduce downtime due to software defects, Expedite problem resolution through expert-level technical resources, Enjoy consistent service coverage across geographically dispersed sites, Update HP and selected third-party software at a predictable cost, Take advantage of subscription savings on software updates, Keep your license compliancy up-to-dateHewlett-Packard provides a 3-year, next-day, parts exchange, limitedfor the HP StorageWorks tape blades, plus 9x5 phone support for the duration of the